🔄 Exchange Policy – Attire Vogue

At Attire Vogue, customer satisfaction is important to us. We accept both Cash on Delivery (COD) and Prepaid orders. However, we do not offer returns or refunds.

We provide an exchange only for eligible defective, size-issue, or wrong products, subject to the conditions mentioned below.

💳 Payment Options

We accept both:

✅ Cash on Delivery (COD)
✅ Prepaid Payments via available online payment methods

📅 Exchange Eligibility

You may request an exchange within 5 days of receiving your order.

To qualify for an exchange, the item must:

✅ Be unused and unworn
✅ Be in its original condition
✅ Have all original tags attached
✅ Be returned in the original packaging
✅ Include proof of purchase or order number

Important: Each product is eligible for exchange only once. Once an item has been exchanged, it cannot be exchanged again under any circumstances.

✅ Eligible Reasons for Exchange

Exchange requests are accepted only for the following reasons:

✔️ Defective or damaged product received
✔️ Wrong product received
✔️ Size issue (subject to stock availability)

No other reason will be accepted for an exchange.

❌ No Return & No Refund Policy

Please note carefully:

🚫 We do not accept returns.
🚫 We do not provide refunds for delivered orders.
🚫 Change of mind is not eligible for exchange or refund.
🚫 Sale or clearance products are not eligible for exchange.
🚫 Customized or personalized products cannot be exchanged.
🚫 Products without original tags or packaging will not be accepted.
🚫 Products that have been worn, washed, altered, or damaged after delivery are not eligible for exchange.

🎥 Unboxing Video Requirement

For any exchange request, customers are strongly advised to record a clear, continuous unboxing video while opening the package.

The video should clearly show:

✅ The sealed package before opening
✅ The package being opened
✅ The product received
✅ Any defect, damage, or wrong product

An unboxing video may be required for verification of defective or wrong-product claims.

📝 How to Request an Exchange

To request an exchange:

1. Contact our support team within 5 days of delivery.

2. Provide your order number.

3. Clearly mention the reason for the exchange.

4. Share the unboxing video and/or clear product photos when requested.

5. Wait for our team to review and approve your request.

6. Once approved, exchange instructions will be provided.

Please do not send any product back without receiving exchange approval from Attire Vogue.

🚚 Exchange Shipping

Size Exchange

For a size-related exchange, shipping charges may be applicable to the customer.

Size exchanges are subject to product and size availability.

Wrong or Defective Product

If you receive a wrong or defective product, please contact us within 5 days of delivery with your order details and supporting photos/video.

After verification and approval, Attire Vogue will assist with the eligible exchange.

⚠️ Important Exchange Conditions

Please make sure you check your product carefully after delivery.

An exchange will not be accepted if:

❌ The product has been used or worn
❌ The product has been washed or altered
❌ Original tags are missing
❌ Original packaging is missing
❌ The exchange request is made after 5 days
❌ The product was damaged by the customer
❌ The reason does not fall under defective, wrong product, or size issue

📞 Contact Us

For exchange requests or assistance, contact us:

📧 Email: attirevogue01@gmail.com
📞 Customer Support: 9779157150
💬 WhatsApp Support: 8968112488
🏪 Store: Attire Vogue

❤️ Thank You for Shopping with Attire Vogue

We appreciate your trust in Attire Vogue and look forward to providing you with quality fashion and excellent customer service.

Thank you for choosing Attire Vogue — where fashion meets elegance.